Hassle-Free Returns
Shopping on TOLA is risk-free. Our protected payment system guarantees your money is safe until you're satisfied.
Return Eligibility
You can return items within 7 days if:
- Defective or damaged items
- Description mismatch
- Incorrect item delivered
- Missing accessories
Non-Returnable
For hygiene and safety, we cannot accept returns on:
- Perishables & Food
- Personal Care & Beauty
- Customized Goods
- Digital Vouchers
The Tola Process
Initiate Request
"Start the process via your dashboard within 7 days."
Review & Verify
"Vendors review photos and details of your claim."
Secure Return
"Ship the item back in its original condition."
Instant Payout
"Funds are released to your wallet."
Secure Payouts
Your refund isn't just a promise. It's built into our code. Once a return is verified, funds are automatically released back to your mobile money wallet.
3-5 Business Days
Typical processing time for all mobile wallets.
Real-time Tracking
Monitor your return status every step of the way in your TOLA dashboard.
Manage OrdersNeed a customized solution?
Our support team handles complex disputes personally to ensure fair outcomes for all.